1:00 PM - 1:30 PM
Sean Carey, President, SCG Management
1:30 PM - 2:15 PM
Panel Discussion: Telematics & Claims
The evolution of the connected car is interrupting a billion dollar industry. How will it impact the collision and service repair industries? Listen-in as these experts help attendees understand what is changing, why it is changing, and the impact it will have on the automotive industry.
Moderated by: Sean Carey, President, SCG Management
John Eck, Collision Wholesale Manager, General Motors
Rob Johnston, Global Collision Repair Marketing Manager, Ford Motor Company
Dawn Mortimer, AVP IoT Telematics, Verisk Insurance Solutions
2:15 PM - 2:40 PM
Is it Time for Government Intervention?
Data access, ownership, availability and use. Is it time for Government intervention? Policy & vehicle technology, are they ready to intersect?
David Zuby, Executive Vice President and Chief Research Officer, Insurance Institute for Highway Safety
2:40 PM - 3:00 PM
Update on Federal AV and New Vehicle Technology Policy
Jeff Beck, Alliance of Automobile Manufacturers
3:00 PM - 3:15 PM
3:15 PM - 4:00 PM
Panel Discussion: Repair of the Future
When your car talks, who is listening? Questions around who owns the customer and the data within the customer’s vehicle are becoming more and more relevant. What defines FNOL (First notice of loss) and how is it defined? Are FNOL signals a mechanical repair or a need for service? The data available in today’s car is changing, and how it is being used is impacting the future of collision and service repair.
Moderated by: Bob Redding, ASA's Washington D.C. Representative, The Redding Firm
Darrell Amberson, President of Operations, LaMettry’s Collision Centers
Fred Hules, Auto 1 Tech
Brin Kline, Assured Auto Works
Jake Rodenroth, AsTech
4:00 PM - 4:45 PM
OEM Technology Showcase - 2018 & Beyond
OE Representatives share with attendees the latest in new vehicle technology and vehicle serviceability.
Mark Allen, Collision Repair Program Manager, Audi North America
Jason Ross, Technical Instructor, Curriculum Designer, Volkswagen
4:45 PM - 5:30 PM
Panel Discussion: Advanced Drive Assistance Systems (ADAS) Vehicle Calibration
Calibrations using equipment will be discussed. What does it all mean? Why is it required? What happens if calibrations are not completed or are done improperly? What about calibrations that are necessary without using equipment, on items like windshields, cameras, lidar, radar, etc. What does that entail and why is it required? What happens if this is not completed or done improperly? Are aftermarket solutions are available? Are they accurate? Some shops have created their own solutions including targets for calibrations. If the system is calibrated and works, does this mean it works?
Moderated by: Donny Seyfer, Executive Director, NASTF (National Automotive Service Task Force)
Randy Briggs, CTI Research and Develpoment, Carquest Technical Institute
Kirk Holland, Gladney Automotive Solutions L.L.C.
Chuck Olson, Executive Director of Operations, AirPro Diagnostics
5:30 PM - 6:00 PM
Today's Car: Front and Center
The topic of Service Readiness cuts across all disciplines in our industry. The focus of the forum is on ADAS and all the new technologies, that technicians must be prepared to service. The goal in this presentation is to bring the car, front and center so we can identify the items we must come to terms with, so that collision, mechanical and maintenance facilities are prepared to provide exceptional service for the owners of these vehicles.
Chris Chesney, Senior Director Customer Training, Carquest Technical Institute